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Consumer Discretionary
Title: Games24×7 Bounces Back Strongly After GST Hike Setback, Eyes Robust Growth Fueled by AI and Innovation
Games24×7, one of India's leading online gaming unicorns, has successfully recovered from the revenue setbacks caused by the government's controversial hike in Goods and Services Tax (GST) on online gaming services in 2023. The company’s ability to regain its revenue levels despite a hefty 28% GST levy demonstrates its resilience and strategic foresight in navigating regulatory and financial challenges. Here’s a detailed look at how Games24×7 managed this comeback, along with its future growth prospects bolstered by technology and innovation.
In August 2023, the Indian government raised the GST on online gaming and casinos from 18% to 28%, a move that took effect from October 1, 2023. This revision applied uniformly to both skill-based and chance-based games, eliminating the previous tax distinction that had placed skill-based games at a lower 18% bracket. This steep increase in tax burden jolted the entire online gaming ecosystem, hitting revenues, reducing profit margins, and creating fundraising difficulties for gaming startups and established players alike[1][3].
Many companies lamented the setback, with industry leaders suggesting the hike pushed the sector back by up to 24 months in terms of growth trajectory[1]. The burden also triggered concerns about users migrating to offshore platforms with lower or no tax obligations and a surge in illegal betting platforms, affecting the domestic industry's ecosystem[4].
Despite these challenges, Games24×7's co-founder and co-CEO Bhavin Pandya recently confirmed the company's revenue is back to pre-GST hike levels, marking a significant recovery[1]. The company had seen its revenue from operations rise by 70% in FY23, reaching Rs 1,988 crore, while losses reduced by nearly 30% to Rs 199 crore, indicating healthier operational efficiencies[1][5].
While Games24×7 has regained momentum, the online gaming industry still faces uncertainty. Stakeholders are lobbying for a reduction in the GST rate on skill-based gaming to 18%, aligning it with other service sectors, which could relieve financial pressure and stimulate further growth[4]. The hike has cast a shadow over projected job creation, significantly lowering earlier optimistic forecasts and impairing workforce expansion for gaming startups[4].
The government’s creation of an Animation, Visual Effects, Gaming, and Comic (AVGC) task force and plans for establishing a National Centre of Excellence indicate long-term support for the sector, yet clear policy incentives remain awaited for the gaming industry’s full potential to be realized[4].
Games24×7 is placing a significant bet on artificial intelligence (AI) to tackle infrastructure and data-related challenges, enhancing operational efficiency and user experience[1]. In the recent TechXpedite accelerator program, 60% of selected startups demonstrated AI integration, underscoring the growing importance of AI in gaming innovation[1].
Bhavin Pandya asserts, “AI will not replace people; it will replace people who do not know AI,” emphasizing the strategic role technology plays in the company's future[1]. This focus on technology complements ongoing efforts to create new game formats, improve product offerings, and explore emerging markets globally, even while primarily focusing on India’s booming gaming user base of over 120 million[5].
Looking ahead, Games24×7 anticipates slower but steady growth over the next 3-5 years, driven by the rebound from GST setbacks and increased innovation[1]. The company aims to scale primarily by acquiring more players for its existing games and innovating within regulatory frameworks[5].
Additionally, industry insiders foresee consolidation in the Indian gaming market as companies navigate challenges related to funding and regulatory clarity[1]. This may result in strategic mergers, partnerships, and stronger players emerging to define the market's future.
Games24×7’s resilience in recovering from the GST hike setback marks a significant milestone for India’s online gaming industry. Their strategic investments in product innovation, AI integration, and marketing, particularly around marquee events like the IPL, have positioned them well for continued growth. Meanwhile, ongoing discussions about GST policy revisions and industry support could unlock further potential for this fast-evolving sector.
As the Indian gaming industry matures, balancing regulatory compliance with innovation and user engagement will be critical. Games24×7’s journey offers a blueprint for navigating disruption and capitalizing on India’s massive and growing gaming market.
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